Customer Relations (CRM) — Roadmap
Planned: unified customer companies, contacts, public intake forms, and support tickets. Not yet available.
- Planned: CRM company and contact records (companies + contacts) so public-facing teams can track who they are talking to across community and support channels.
- Planned: public, anonymous intake forms with CAPTCHA (Turnstile/reCAPTCHA) for community and customer requests, addressed by a globally unique slug so a public form URL carries no tenant information.
- Planned: customer email intake — inbound IMAP/Gmail polling threaded into tickets by RFC 2822 message-id, with outbound reply sending.
- Planned: customer-facing support tickets with SLA tracking — priority, first-response/resolution timers, and canned responses.
- This capability is in the draft-specification stage — a handoff spec inherited from an internal helpdesk module — and is not yet implemented anywhere in the Waddles codebase. Treat every item above as a roadmap intent, not a shipped feature; no date is committed.