Waddles for Community & CRM Operations Leads
A systems administrator who configures workflows, manages vendor plug-ins, and wants community activity connected to business tools.
Pain points
- Running third-party community plug-ins that pose security risks to internal systems
- No direct connection between user conversations and internal customer data (Customer/CRM is Coming in v3)
How Waddles helps
- Use a secure App Bundle Marketplace with sandboxed WASI 0.2 WebAssembly components. (App Bundle Marketplace)
- Manage communities, roles, and announcements for every community from one portal. (Hub Admin Portal, Multi-Tenant & RBAC)
- Coming in v3: the Customer (CRM) module is planned to centralize accounts, contacts, and cases. Not yet available. (Customer (CRM) — Coming in v3)