Keep customer conversations connected to your community
The problem
- Customer support tooling is typically disconnected from the live community spaces where questions first appear.
The solution
- Handle incoming questions today through the multi-platform bot and community channels, announced from one Hub.
- Planned: the Customer (CRM) module — accounts, contacts, opportunities, pipelines, and cases — is Coming in v3 and is not yet available.
Outcomes
- Consistent routing of questions across the platforms you connect, today.
- A unified customer record and case pipeline is planned (Coming in v3), not yet available.