Talk to your community and customers everywhere they reach out
The problem
- Public-facing teams field questions, feedback, and support requests scattered across every platform they run, with no shared view of who they have already talked to.
The solution
- AI-powered chat answers common questions instantly on every connected platform, and Identity Core recognizes the same person across platforms instead of treating each account as a stranger.
- The Hub broadcasts announcements to every connected platform from one action.
- Planned: a dedicated CRM layer — customer companies and contacts, public intake forms, email intake, and ticketed support with SLAs — is on the roadmap to give every conversation a permanent record (see the CRM roadmap feature; not yet available).
Outcomes
- Consistent AI-assisted answers today, on every platform your community uses.
- One recognized identity per person instead of a different profile on every platform.
- A unified customer record and ticketing pipeline is planned, not yet available.